Privacy Policy

Who this is for

Pooltide App is software for pool-service companies, operated by POOLTIDEAPP LLC. Owners and technicians use it to run routes, log visits, and keep customer records. This policy covers the iPhone app and the website at pooltideapp.com.

Two kinds of people appear in this policy: the owners and technicians who sign in, and the customers a business enters. Your customers’ data belongs to your business — you are responsible for having the right to enter it, and we process it on your behalf to run the Service. We never contact your customers.

We host in the United States. This policy is written for customers in the United States.

Pooltide App is built for businesses. It is not directed at children under 13, and we do not knowingly collect information from them.

What we collect

You and your team enter most of this. We keep it so the product works.

• Account. Name, work email, and password. A technician can add an optional route start address, which we geocode to order the day’s stops.
• Business and billing records. Company name, business address and phone, the tax ID you put on invoices, logo, invoice settings, service plans, product catalog, and your subscription status from Stripe.
• Team. Team members, their roles and permissions, and — if you use the pay features — their pay rates and earnings records.
• Customers you add. Names, phones, emails, service addresses, pool details, and notes — including gate codes and other access notes so the technician can get in.
• Service records. Visits, water chemistry, products used, schedules, routes, and the invoices and payments you record.
• Photos. Pictures of equipment and water conditions from a visit, and your business logo if you upload one. They are stored on Amazon S3.
• Voice. Optional. If you log a visit by speaking, the audio goes to Apple Speech to turn it into text. We store the transcript as a visit note. We do not keep the recording.
• Contacts. Optional. When you add a customer, you can pick one person from the iPhone Contacts picker. We copy the name, phone, email, and address you selected onto that customer. We do not sync or upload your address book.
• Push. A device token so we can send you notifications about the route and the account.
• Device and logs. Device type, operating system, app version, IP address, and diagnostic logs, mainly so we can debug crashes. Logs are kept for about 30 days.

Location

There are two modes, and both are optional.

When In Use — while the app is open, we can use your location to order the day’s stops.

Arrival Check-In — default off. If you turn it on, the app can use location in the background to notice when you arrive at a stop.

Your GPS stays on the iPhone for those features. We do not send your live location to our servers. Customer service addresses are stored as part of the customer record — that is the pool’s address, not the technician’s GPS.

Driving directions send your location to Apple Maps, the same as any maps app. We do not receive it.

How we use it

To run Pooltide App: accounts, customer records, visit logs, routes, company billing, email (invites, verification, password reset, trial reminders, and account and subscription notices), and support. Crash reports help us fix the app. We do not use this data to advertise to you or to anyone else.

We do not send marketing email today. If that changes, every marketing email will carry an unsubscribe link.

Who we share it with

We do not sell your information. We do not run ads. The iOS app does not include advertising or tracking pixels.

People on your team see the customer and visit data their role allows.

Some work happens outside our app, only to provide the product:

• Apple. Voice audio goes to Apple Speech so we can transcribe a visit. Push notifications are delivered through Apple’s push service (APNs). Address search and driving directions in the iPhone app use Apple Maps.
• Sentry. Crash reports from the iPhone app and the website.
• Stripe. Company billing on the website. Card numbers never go through the iOS app.
• Amazon Web Services (AWS). We host the product and store visit photos in the United States.
• Resend and Amazon SES. Transactional email such as invites, verification, and password reset.
• Google Maps Platform. Address search (Google Places) when you add a customer or type your business address on the website, a check that your business address resolves, and geocoding of every service address you enter — on the iPhone or the website — so we can place it on the route.
• OpenStreetMap. If Google cannot geocode an address, we send it to OpenStreetMap’s Nominatim service as a fallback. Map data © OpenStreetMap contributors.
• Vercel. Vercel hosts the website, and Vercel Analytics measures page views and performance, including Speed Insights. Not in the iOS app.

Legal requests and business changes

We may share information if the law requires it, to protect the rights and safety of our users or the public, or with a buyer if our business is sold. A buyer would be bound by this policy.

Cookies and the website

The website uses essential cookies so you can stay signed in. Vercel Analytics measures how the site performs. We do not use advertising cookies.

Do Not Track: we do not sell or share personal information, so there is nothing to opt out of, and the site does not respond to Do Not Track signals.

Your choices

Correct your name, password, and customer data in the app. To change the email you sign in with, contact support. Need a copy of your data? Email us and we will send you an export. You can ask at any time while your account exists, or within 30 days after you delete it.

To delete your account on iPhone: Settings → Account → Delete Account. On the website: Settings → Delete account. If your business has a paid subscription, cancel your subscription first, then delete the account.

You can also email us. We remove personal data within 30 days, except records we must keep for law or tax.

For 30 days after deletion you can restore your account by signing back in. After that, deletion is permanent.

Deleting a technician account removes their login and personal details; records of work performed remain part of the business’s history.

How long we keep it

We keep your data until you delete your account — including while a trial or subscription has lapsed, so you can come back or export it. When you delete your account, we remove your data from our live systems within 30 days, except records we must keep for law or tax. Copies in backups and logs expire within 30 days after that.

Security

Data moves between your devices and our servers over encrypted connections. We store it with Amazon Web Services in the United States, and access is limited to your business and the people who operate the Service.

If we learn of a security breach affecting your data, we will notify the account owner without undue delay.

Changes

If we make a material change, we will email you or post a notice in the product. Continued use after a change means you accept the updated policy.

Contact

Questions about this policy or your data? Email support@pooltideapp.com.

POOLTIDEAPP LLC