Privacy Policy

1. Introduction

Pooltide App ("we," "our," or "us") operates the Pooltide mobile application and web platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We collect the following types of information:

• Account information: Name, email address, and password when you create an account.
• Business information: Business name, team member details, and service configuration when you set up your organization.
• Customer data: Customer names, addresses, contact information, pool details, and service records that you enter into the platform.
• Service data: Visit logs, water chemistry readings, product usage, route information, and scheduling data.
• Device information: Device type, operating system, and app version for troubleshooting and compatibility.
• Location data: GPS coordinates for route optimization, only when you grant permission through your device settings.

3. How We Use Your Information

• Provide and maintain the Pooltide platform and its features.
• Enable customer management, scheduling, and route optimization.
• Process and store water chemistry readings and service records.
• Send service-related notifications and account updates.
• Improve our products and develop new features.
• Provide customer support and respond to inquiries.

4. Data Storage and Security

Your data is stored on secure servers hosted by Amazon Web Services (AWS) in the United States. We use industry-standard encryption for data in transit (TLS) and at rest. Access to your data is restricted to authorized personnel only.

5. Data Sharing

We do not sell your personal information. We may share data in the following limited circumstances:

• Within your organization: Team members in your business can access shared customer and service data based on their role.
• Service providers: We use third-party services for hosting, analytics, and email delivery that may process data on our behalf.
• Legal requirements: We may disclose information when required by law or to protect our rights and safety.

6. Cookies

Our web platform uses essential cookies for authentication and session management. We do not use advertising or tracking cookies.

7. Your Rights

You have the right to:

• Access and export your data at any time through the platform.
• Correct inaccurate information in your account.
• Request deletion of your account and associated data.
• Opt out of non-essential communications.

8. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the platform. Continued use of our services after changes constitutes acceptance.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us at hello@pooltideapp.com.