Support

How to reach Pooltide App about the app, your account, or company billing.

Contact

That is the same address as in-app Contact Support.

Pooltide App is for pool-service companies — owners and the technicians on their routes. It is not a homeowner product.

Sign in
Use the work email on the account. If you cannot get in, or need that email changed, email support and include the address.
Route / visit log
Open the visit from the route. If a stop will not load or a reading will not save, email support with the customer name and the date.
Voice
If voice logging fails, type the visit and tell us what you said and what the app heard.
Billing
Your company is billed on the web through Stripe — nothing is sold inside the iOS app, and there are no in-app purchases. Email support with your business name.