Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) are a contract between POOLTIDEAPP LLC (“Pooltide App,” “we,” “us”) and the business that creates an account (“you”). By creating an account or using Pooltide App (the “Service”), you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

The person who creates the account represents that they are authorized to bind the business to these Terms. The Terms apply to everyone who uses the account, including business owners, technicians, and other team members.

The Service is offered to businesses in the United States.

2. Description of Service

Pooltide App is a pool service management platform that provides customer management, visit scheduling, route optimization, water chemistry tracking, product usage logging, invoicing, and team collaboration tools. The Service is available via iOS mobile application and web dashboard.

Visits can include photos and voice notes, the app can use your location to order the day’s route, and an optional Arrival Check-In can notify a technician in the background when they arrive at a stop. The Service also produces financial figures — invoices, earnings, and pay summaries — from the data your business enters.

We may add, change, or retire features. If a change removes something material, we will tell you.

3. Accounts and Your Team

• The Service is for business use. You must be at least 18 years old to create an account; the Service is not directed at children under 13.
• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the security of your account credentials.
• You must notify us immediately of any unauthorized access to your account.
• The account owner is responsible for the team members they invite — for what those members do in the Service, for the permissions they are given, and for removing access when someone leaves.
• Team members accept these Terms when they join the account. If a team member does not agree, they should not join.

4. Subscriptions and Billing

• Plans and prices. Pooltide App is a paid subscription for businesses. Current plans, prices, and plan limits are published at pooltideapp.com/pricing. Billing runs on the website through our payment processor, Stripe. The iOS app does not sell anything and never collects card details.
• Free trial. New accounts get a 30-day trial with no card required. If the trial ends without a card on file, access is locked until you subscribe; your data is kept. If you add a card during the trial, your subscription starts automatically when the trial ends unless you cancel first.
• Renewal. Subscriptions are billed monthly or annually in advance. Your subscription renews automatically at the end of each billing period until you cancel.
• Cancellation. You can cancel at any time from Settings → Plan on the website. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• Refunds. Because you can cancel at any time and keep access to the end of the period you paid for, we do not offer refunds or credits for partial billing periods, except where the law requires them.
• Failed payments. If a payment fails, Stripe retries it and you keep access during a short grace period. If it still fails, the subscription ends and access is locked until billing resumes. Your data is kept.
• Taxes. Prices exclude sales tax. Where it applies, sales tax is calculated from your billing address and added at checkout.
• Plan limits. Each plan has limits on team seats and service locations. When you reach a limit, the Service will not let you add more until you move to a larger plan. Nothing is upgraded or charged automatically.
• Your price. While your subscription stays continuously active, the recurring price of your plan will not increase. Price changes apply to new subscriptions and to any plan you switch to.
• Enterprise. Enterprise plans are sold under a separate written agreement.
• Chargebacks. Contact us before disputing a charge with your card issuer. If a chargeback is filed without contacting us first, we may suspend the account while it is resolved.

5. Your Data

You own the data you and your team enter into the Service — customer records, visit logs, photos, notes, and business information (“Customer Data”). You grant us a limited license to host, store, process, and display Customer Data solely to provide, secure, and improve the Service for you.

We process Customer Data on your behalf and on your instructions — these Terms and the settings you choose in the Service. We do not sell Customer Data, and we never contact your customers.

Your customers’ names, addresses, phone numbers, gate codes, and photos of their property are yours to enter. You are responsible for having the rights and any consents you need to enter Customer Data and to have us process it.

We may produce aggregated, de-identified statistics from use of the Service (for example, average chemical use by pool size) that do not identify you or your customers.

How we handle personal information is described in our Privacy Policy.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose.
• Attempt to gain unauthorized access to the Service or its related systems.
• Interfere with or disrupt the integrity or performance of the Service.
• Upload malicious code, viruses, or any harmful content.
• Resell, redistribute, or sublicense the Service without written permission.
• Reverse engineer, decompile, or try to derive the source code of the Service.
• Access the Service with bots or scripts, scrape it, or load-test it.
• Circumvent plan limits or share one seat among several people.
• Enter personal information about anyone you are not entitled to record.
• Use the Service to harass, stalk, or surveil anyone.

7. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or circumstances beyond our control. The mobile app includes offline functionality that allows continued use during connectivity interruptions.

8. Intellectual Property

The Service, its software, design, and content are owned by POOLTIDEAPP LLC and protected by copyright, trademark, and other laws. Pooltide App, the Pooltide App logo, and our other product names are trademarks of POOLTIDEAPP LLC. Do not use them without our written permission.

During your subscription you have a limited, non-exclusive, non-transferable right to use the Service for your business. If you send us feedback or suggestions, we may use them without any obligation to you.

9. Third-Party Services and App Stores

The iOS app is downloaded from the Apple App Store under Apple’s Licensed Application End User License Agreement. Apple is not a party to these Terms and is not responsible for the Service or for supporting it. Payments are processed by Stripe under Stripe’s terms. Speech transcription, maps, and push notifications use Apple services. Your carrier’s data charges apply.

10. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied. We do not warrant that the Service will meet your specific requirements or that water chemistry recommendations will be accurate for all pool conditions.

Water chemistry readings, dosing suggestions, and route directions are computed from data you enter and from public reference tables. The technician on site is responsible for verifying readings and for following product labels, safety data sheets, manufacturer instructions, and local codes. Pooltide App is not responsible for property damage, injury, or loss arising from chemical handling, dosing, equipment operation, driving, or entering a property.

11. Not Professional Advice

Financial figures in the Service — including invoices, earnings, projected pay, payslips, and profit summaries — are informational estimates computed from the data your business enters. They are not tax, accounting, legal, or financial advice, and we do not warrant their accuracy or completeness. Consult a qualified professional before relying on them for tax, payroll, or financial decisions.

Pooltide App is not a payroll processor: it does not compute tax withholding and does not file tax forms. You are responsible for the invoices you send and for the tax rates you configure.

12. Limitation of Liability

To the maximum extent permitted by law, neither party is liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising from the Service. Our total liability for all claims relating to the Service will not exceed the greater of the fees you paid us in the twelve months before the claim or US $100.

These limits do not apply to a party’s indemnification obligations, to gross negligence or willful misconduct, or to your obligation to pay fees.

13. Indemnification

You will defend and indemnify POOLTIDEAPP LLC and its members, managers, and contractors against claims and costs, including reasonable attorneys’ fees, arising from Customer Data, from your or your team’s use of the Service, from work your business performs for its customers, or from your breach of these Terms.

We will defend and indemnify you against third-party claims that the Service, as we provide it, infringes a United States patent, copyright, or trademark — except where the claim arises from Customer Data, from your modifications, or from combining the Service with something we did not supply.

The party seeking indemnification must promptly notify the other, let it control the defense and any settlement, and cooperate reasonably.

14. Suspension and Termination

You may delete your account at any time. In the iOS app: Settings → Account → Delete Account. On the website: Settings → Delete account.

We may suspend or terminate your access for non-payment, for a breach of these Terms, or where the law requires it, with notice where practicable.

When your account ends, your right to use the Service ends immediately, and we handle your data as described in the Privacy Policy. You can request an export of your data at any time while your account exists, or within 30 days after you delete it.

Sections 5, 8, and 10 through 17 survive termination.

15. Changes to Terms

We may modify these Terms. Material changes will be communicated by email or in-app notice at least 30 days before they take effect; price changes follow Section 4. If you do not agree to a material change, cancel before it takes effect. Continued use after the effective date means you accept the updated Terms. Earlier versions are available on request.

16. Notices

You agree to receive notices, including legal notices, by email to the account’s email address and through the Service. Notices to us go to support@pooltideapp.com. Notices are effective when sent.

17. Governing Law and General Terms

• Governing law and venue. These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles. Any claim must be brought in the state courts located in the Florida county where POOLTIDEAPP LLC maintains its principal office, or in the United States District Court for that district, and both parties consent to that jurisdiction.
• Talk first. Before filing a claim, a party must give the other written notice and 30 days to resolve it informally.
• Jury and class waiver. Each party waives trial by jury. Claims may be brought only on an individual basis, not as a class action or in any representative capacity.
• Entire agreement. These Terms and the Privacy Policy are the entire agreement between us about the Service and replace any earlier discussions.
• Severability and waiver. These Terms are severable: if a provision is unenforceable, the rest remains in effect. Not enforcing a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our written consent. We may assign them in a merger, acquisition, or sale of assets.
• Events beyond our control. Neither party is liable for delays or failures caused by events beyond our reasonable control.
• No third-party beneficiaries. These Terms create no rights for anyone other than you and us.

Contact

Questions about these Terms of Service? Contact us at support@pooltideapp.com.

POOLTIDEAPP LLC