Terms of Service

1. Agreement to Terms

By accessing or using Pooltide App ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms apply to all users, including business owners, technicians, and team members.

2. Description of Service

Pooltide App is a pool service management platform that provides customer management, visit scheduling, route optimization, water chemistry tracking, product usage logging, and team collaboration tools. The Service is available via iOS mobile application and web dashboard.

3. Accounts

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the security of your account credentials.
• You must notify us immediately of any unauthorized access to your account.
• Business owners are responsible for managing team member access and permissions within their organization.

4. Your Data

You retain ownership of all data you enter into the Service, including customer records, visit logs, and business information. You grant us a limited license to store, process, and display this data solely to provide the Service to you. We will not access, use, or share your data except as described in our Privacy Policy.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose.
• Attempt to gain unauthorized access to the Service or its related systems.
• Interfere with or disrupt the integrity or performance of the Service.
• Upload malicious code, viruses, or any harmful content.
• Resell, redistribute, or sublicense the Service without written permission.

6. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or circumstances beyond our control. The mobile app includes offline functionality that allows continued use during connectivity interruptions.

7. Beta Services

Features marked as "beta" are provided as-is for testing and feedback purposes. Beta features may change, be discontinued, or contain bugs. We appreciate your feedback and use it to improve the Service.

8. Limitation of Liability

To the maximum extent permitted by law, Pooltide App shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability shall not exceed the amount you paid for the Service in the twelve months preceding the claim.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not warrant that the Service will meet your specific requirements or that water chemistry recommendations will be accurate for all pool conditions.

10. Termination

You may terminate your account at any time through the Settings page. We may suspend or terminate your access if you violate these terms. Upon termination, your right to use the Service ceases immediately. You may request export of your data within 30 days of termination.

11. Changes to Terms

We may modify these terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use after changes constitutes acceptance.

12. Governing Law

These terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles.

13. Contact Us

Questions about these Terms of Service? Contact us at hello@pooltideapp.com.